5 January 2021
Following the Prime Minister’s latest announcement our doors will remain temporarily closed whilst the current restrictions are in place.
We are currently trying to re-schedule show dates wherever possible and will be contacting customers who have tickets booked. Customers will be offered the chance to postpone their tickets for the later date or receive a refund. Can we please ask for your patience whilst we do this.
Our phone lines are currently closed but you can email us: firstname.lastname@example.org if you have any queries.
We will continue to keep this webpage updated with the latest information and up-to-date details can also be found on the Government website: https://www.gov.uk/guidance/national-lockdown-stay-at-home
In the meantime please follow the Government guidelines: Stay Home, Protect The NHS, Save Lives and we hope it’s not too long before we can welcome you back.
Matthew Effemey, Operations Manager
Booking Tickets Online
You can book online for all our shows and our system will allocate the best socially distanced seats available. Our theatre seating plan is shown below to assist you with your booking. Booking with us means booking with confidence, all customers will be offered a refund if a show can't go ahead as planned.
For a Show postponed to a later date:
• You will receive an email confirmation to confirm when a date change/refund has been processed.
• If you have not supplied an email address, you will receive a phone call to confirm.
• Refunds will be made to the credit/debit card with which you made your booking.
• Depending on your card provider, the refund could take up to 10 days to appear in your account
• If you paid with cash, then our Box Office will contact you to arrange a refund.
Over the coming weeks, we will continue to update you as the situation changes, sharing current government and NHS advice. For updates on the situation as it develops please head to: www.horsham.gov.uk/coronavirus-covid-19/coronavirus
If you do have any questions regarding bookings please email email@example.com as our box office lines are closed.
We have various measures in place to ensure our customers have a safe visit and these are shown at the bottom of this page.
COVID19 SAFETY MEASURES (updated 18.11.20)
We have been granted the use of Society of London Theatre & UK Theatre's See It Safely mark. The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences.
The following safety measures are in place at The Capitol:-
One way system, wherever possible
Socially distanced seating
Protective screens at counters
Staggered film times
E-ticketing system – simply show your e-tickets on your smartphone or give your name at the door
Additional cleaning throughout venue
Dedicated hand sanitising stations
Customers must wear face masks in the venue but they can be removed once sat inside the screen/auditorium to eat or drink.
We request all customers to use the NHS Test and Trace system on arrival. Please use your smart phone to download the free NHS Covid-19 app ahead of your visit. To download the app: http://orlo.uk/JGIAO or for help downloading http://orlo.uk/JxlNj
Customers will be asked to observe social distancing at all times in all areas.
We ask customers to sit in seats allocated to them in the row, not others, as that affects our socially distanced auditorium and may impede other customers.