25 February 2021
Following the Government’s roadmap to ease Lockdown restrictions, we very much hope to confirm a re-opening date soon. Our first shows will have socially distanced seating and as soon as it is safe to do so, we will return to full capacity audiences.
Please keep an eye on our social media channels for new shows and films as they are confirmed.
For any shows which are re-scheduled, customers will be offered the chance to postpone to the new date or receive a refund.
Although our phone lines are currently closed you can email us: email@example.com if you have any queries.
We will continue to keep this webpage updated with the latest information and up-to-date details can also be found on the Government website: https://www.gov.uk/guidance/national-lockdown-stay-at-home
We can't wait to welcome you back!
Matthew Effemey, Operations Manager
Booking Tickets Online
You can book online for all our shows and our system will allocate the best socially distanced seats available. Our theatre seating plan is shown below to assist you with your booking. Booking with us means booking with confidence, all customers will be offered a refund if a show can't go ahead as planned.
For a Show postponed to a later date:
• You will receive an email confirmation to confirm when a date change/refund has been processed.
• If you have not supplied an email address, you will receive a phone call to confirm.
• Refunds will be made to the credit/debit card with which you made your booking.
• Depending on your card provider, the refund could take up to 10 days to appear in your account
• If you paid with cash, then our Box Office will contact you to arrange a refund.
If you do have any questions regarding bookings please email firstname.lastname@example.org as our box office lines are closed.
We have various measures in place to ensure our customers have a safe visit and these are shown at the bottom of this page.
COVID19 SAFETY MEASURES (updated 18.11.20)
We have been granted the use of Society of London Theatre & UK Theatre's See It Safely mark. The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences.
The following safety measures are in place at The Capitol:-
One way system, wherever possible
Socially distanced seating
Protective screens at counters
Staggered film times
E-ticketing system – simply show your e-tickets on your smartphone or give your name at the door
Additional cleaning throughout venue
Dedicated hand sanitising stations
Customers must wear face masks in the venue but they can be removed once sat inside the screen/auditorium to eat or drink.
We request all customers to use the NHS Test and Trace system on arrival. Please use your smart phone to download the free NHS Covid-19 app ahead of your visit. To download the app: http://orlo.uk/JGIAO or for help downloading http://orlo.uk/JxlNj
Customers will be asked to observe social distancing at all times in all areas.
We ask customers to sit in seats allocated to them in the row, not others, as that affects our socially distanced auditorium and may impede other customers.