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Booking Information

Booking Information

By telephone:
Telephone lines are open Monday to Saturday 9.45am - 7pm, Sundays and Bank Holidays from 4.15pm or 30 minutes prior to the first event of the day (whichever is earliest) until 7pm. Tel: 01403 750220.

In person:
The box office is open Monday to Saturday 9.45am - 7pm, Sundays and Bank Holidays from 4.15pm or 30 minutes prior to the first event of the day (whichever is earliest) until 7pm. The box office will remain open to in-person callers until 15 minutes after the start of the last performance.

Online:
The Capitol's online booking service offers a secure way of booking tickets with the option of choosing your own seats. Choose the ticket price type (full price or concession), then click your desired seats on the seating plan, repeat for each type of ticket. Concession tickets are for Under 16's, Students & Over 60's. The following tickets are not available online: Leisure Access Card (LAC), Family, Wheelchair and Groups, please call the box office on 01403 750220.

Payments:
MasterCard, Visa, Electron, Delta, Solo, Switch and Maestro are accepted. Please note that all performances on this website will be subject to a Administration fee. Cheques are only accepted for Theatre Party Bookings of 20 or more.

HOW TO SAVE

Concession discounts are available to:

  • Full-time students and Young people of 16 years and under
  • Any person aged 60 years and over
  • Leisure Access Card holders (LAC)
  • A Leisure Access Card is available free to residents of Horsham who are on a low income. Contact 01403 215263 for details.    

ID for discounted tickets (as well as for proof of age) will be required at the time of purchase AND at the time of performance.


Group Booking:
Group discounts are available for certain performances; please ask the box office for details when booking.

Only one concession or discount applies per ticket. Concessionary price tickets must be requested at the time of purchase, as discounts cannot be applied retrospectively.

Please note: The Capitol reserves the right to introduce discounts and other price changes without notice. These will not apply to tickets already purchased before the announcement.

FURTHER INFORMATION

Reservations:
Reservations are only permitted for theatre group bookings; not for cinema screenings.

Exchanges and Refunds:
Theatre tickets once purchased tickets are non refundable, however tickets can be exchanged only for another performance of the same production for a fee of £1 per ticket. We regret that such exchanges cannot be made on the same day as, or after the event in question.

CINEMA TICKETS ONCE PURCHASED TICKETS ARE NON REFUNDABLE OR TRANSFERRABLE.

Children
Children under three will not be admitted into the auditorium except to productions aimed exclusively at children.  All children, including babies, must be in possession of a valid ticket. A discounted ticket is available for children under 2 years for more details please contact the Box Office.

The Capitol Policy
Children, School Parties and those in need of special care, are the responsibility of their parents, guardians, teachers or carers, who must ensure that appropriate behaviour is followed in the auditorium. There is a Duty Manager at all performances who will be happy to help with any problems. The Capitol reserves the right to ask anyone causing a disturbance, to other patrons or staff, to leave the venue.

All details on this website are correct at time of going to press. The Capitol reserves the right to alter programme details without prior notice.

Hirer's Events
The Capitol frequently makes its facilities available for hire to local societies and non-professional companies. Whilst we attempt at all times to safeguard customers’ interests, The Capitol can accept no responsibility for the quality, content, discount policies or pricing of these events.

Smoking
In the interests of health and safety The Capitol is a non-smoking building. There are exterior ashtrays situated at the main entrance to The Capitol.

Our Standards...
At The Capitol we have a commitment to customer care and have set standards to ensure that the service you receive is of the highest quality:

  • We will produce at least 3 seasonal brochures a year detailing our programme. These will be dispatched at least 6 weeks   prior to the season commencing.
  • The Capitol will be kept clean and tidy and all facilities maintained to a high standard. Areas will be regularly checked to ensure high standards are maintained.
  • We will log all customer comments received and act upon them within 7 working days.
  • We will ensure our staff are clearly identifiable and available to assist you during your visit.

Your views count
We actively encourage feedback from our patrons to help us improve our service. Your comments can be given to the box office either in person or by telephone on 01403 750220 or you can complete a feedback form (available from the box office or on-line from www.thecapitolhorsham.com).

Data Protection
The Capitol is committed to upholding the data protection principles of good information handling practices.  When processing your booking the box office will ask you your name, address, telephone number and email address. This information may be used to keep you informed about forthcoming events at The Capitol.  We may also pass on your name and address to other arts organisations who may send you information of a similar nature.  If you would like your details to be used in this way please inform the box office at time of booking.

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